Start, pause and resume a work order

Record the visit’s progress as it happens.

On this page

Before you start

Open the assigned work order and check that it matches the client and site you are visiting.

Start work

In the work order record, use Start when work begins. Follow the location prompts shown and confirm the status change. Starting a work order and clocking in for the day are separate actions.

Pause when needed

If work is interrupted, use Pause and fill in the requested details. Pausing does not complete the work order. Check that previously recorded responses remain visible.

Resume the visit

When returning to work, open the same work order and use Resume. Continue pending tasks. At the end of the visit, use the completion flow to review tasks and signatures.

Check the result

The work order status matches the work in progress and previously saved information remains available.

If something gets in the way

Is the action unavailable?

Check the current status, assignment and your role. Read the displayed message before repeating the action; an offline change may be waiting to synchronize.